Privacy Policy

Last updated: January 2026

This Privacy Policy explains how Stephanie Poole Travel (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, contact us, or use our travel planning services. By using our website or working with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Contact information: Name, email address, phone number, mailing address.
Travel details: Trip preferences, dates, destinations, passenger details, loyalty numbers, special requests.
Booking information: Reservation details, supplier confirmations, itinerary information.
Payment-related information: We may collect limited billing details as needed to process payments, but we do not store full credit card numbers on our website.
Website usage data: IP address, browser type, pages visited, and other analytics data collected through cookies or similar technologies.

2. How We Use Your Information

We use your information to:

Provide travel services: Research, plan, and book travel arrangements on your behalf.
Communicate with you: Respond to inquiries, send quotes, confirmations, updates, and important trip information.
Manage our business: Maintain records, process payments, and improve our services.
Send optional updates: With your consent, send newsletters, offers, or travel inspiration (you may unsubscribe at any time).
Comply with legal obligations: For accounting, tax, and regulatory purposes.

3. Sharing Your Information

We may share your information with:

Travel suppliers: Airlines, cruise lines, hotels, tour operators, transfer companies, and insurance providers as needed to arrange your travel.
Service providers: Payment processors, email service providers, and other tools we use to run our business.
Legal or regulatory authorities: When required by law or to protect our rights.

We do not sell your personal information to third parties.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors use the site, improve performance, and enhance your experience. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly as a result.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services, meet legal obligations, resolve disputes, and maintain business records. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, such as the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your personal information, subject to legal or contractual obligations.
Withdraw consent for marketing communications.

To exercise these rights, please contact us using the details below.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Stephanie Poole Travel
Email: [email protected]
Location: Victoria, BC, Canada